Why Buying a Computer at Best Buy Sucks
by Samuel Febres
I’ve been fiending for a laptop for quite a while now. After getting most of my pennies saved up, I finally decided to purchase the type of laptop I wanted, one of the new Macbooks recently released by Apple.
In the morning decided to check Bestbuy.com to see if my local store had gotten any in stock, and according to the site they did not. I carried on with my work day as usual but I thought to check again in the afternoon before going home to see if anything had changed.
Around 5pm, I checked Bestbuy.com again, and the information had changed and I was told that my local store had Macbooks in stock for purchase.
I raced off to Best Buy immediately.
Once I got there, I went to the computer department and tried to find someone to help me. There was no one available. I waited for about 10 minutes or so and then decided to ask a Geek Squad rep for assistance. The Geek Squad girl pointed me to two associates who were talking to each other and said, ‘they should be able to assist you and they don’t appear too busy at the moment.’
I headed on over to them and asked if one of them could possibly assist me. They asked what I needed and I said I wanted to buy a computer, to which they replied that they were busy assisting other customers but as soon as they were finished they would help me.
The customers they were assisting were on the phone talking to someone, and the other was apparently having a discussion with their daughter about a laptop.
So I patiently waited. And waited. And waited. No less than 30 minutes went by before I was finally approached for assistance. I kindly asked for a Macbook.
The associate quickly replied, I’m sorry we’re out of them.
WHAT!?
I told her, I just checked online before coming here, you have them in stock according to the website.
She said that she had looked all over for them in the morning and couldn’t find any and that sometimes the computer or online website messes up with the information. She also said to try calling in to make sure they’re in stock.
I was flabbergasted. No effort was made to look for them, and my previous experiences trying to call in had proved quite futile.
I waited for at least half an hour and wasted over an hour of my time, for no reason. Had someone just taken the time to find out what I was looking for earlier, I could have saved my time.
That was my horrible Best Buy shopping experience. I STILL cannot get a hold of anyone trying to call in. Their website as of today says they have no Macbooks in stock. Too bad I can’t make sure by calling in.
This is why buying a computer at Best Buy sucks.
This is my local Best Buy store:
Tallahassee FL 1400 Apalachee Pkwy, Tallahassee, FL 32301
Their phone # is:850 942 2300, option 3 to speak to someone… which doesn’t work. IF someone does answer and you ask for the computer department, it will ring until it eventually hangs up. Horrible.